HOME DEPOT APPLIANCE DELIVERY AND INSTALLATION REVIEWS

⭐ Big Box User Review 02/04/2023 Lincoln, CA

Great delivery, service and installation.

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⭐ Big Box User Review 01/31/2023 Lake Elsinore, CA

Horrible installation , hooked up my dishwasher wrong. All the water back into my dishwasher and caused it to burn out almost ALL parts from main board to motor and pump. Temco was the company and Home Depot will not fix the problem. Never again.

⭐ Big Box User Review 01/30/2023 Framingham

Delivery was on time but drivers were rude and unprofessional. Didn't even say good morning, parked on the wrong side of the house blocking my neighbor and coped an attitude when asked to move so neighbor could leave and lastly when I asked a question the end of delivery he was really rude. I'm very disappointed. 😡

⭐ Big Box User Review 01/18/2023 Hudson, FL

Originally ordered Samsung washer and dryer, they were delivered Nov 6, 2022. The were never checked by installers that they worked. Washer didn't work. Sent that pair back after a hassle with Samsung and ordered LG. Received them on Nov 28,2022. The dryer clunks when turned on, LG going to replace. We tell Home Depot we are not available before 10am due to getting kids to school, last week they show up at 930 with no call or warning, no one is home so we have to reschedule. Now today January 18, 2023. No call to say what time they were coming, we tell Home Depot again that we can't be there before 10. Delivery person calls at 9 to tell me they will be there in 10 min. I told them no one will be there till 10. Now the delivery company just calls to say someone has to be there by 1010 or we have to reschedule. It is bullcrap that they do not take in account the customers availability when delivering. Will never order from here again.

⭐ Big Box User Review 01/17/2023 Ponte Verde, FL

These guys are not ( in my opinion) very professional delivery and insult guys. I looked out window and saw this guy take my washing machine off truck and bang it around trying to get it on the dolly,Probably because he was the only guy dealing with getting washer ready,while the other driver was unhooking the old washer. they scratched the stand which the washer sits on pulling it out. While they were trying to push the dryer in position and hung it up each guy was on their cells phones taking to other drivers.

⭐ Big Box User Review 01/17/2023 West Salem, OH

Delivery on 01-17-23 approx 8:55 AM. Delivery persons did NOT allow me full examination of appliance to insure working Order. I paid for Delivery and Haul away Old Appliance with SET UP (Extra Charges ). They Left the Large BOX and packing in my Yard next to steps. I refused to sign until I could examine and insure appliance was in working Order. Delivery people were in obvious hurry to finish and stated to me"We Like to hurry up and Get done" UNACCEPTABLE and Not complete Delivery or Haul away. Before I could address issues with Appliance set Up- Electric Range as I was still examining Delivery persons drove away without my Signing Delivery acceptance. I will NEVER shop Home Depot again as a result of this experience. I cannot give a Lower rating than a 1* BEWARE of Home Depot Delivery persons.

⭐ Big Box User Review 01/15/2023 Folsom

I am so pleased with Cozy and Kenneth Gray. They were so concerned and helpful. Kenneth went over and beyond and I am so very pleased that he was sent to me. Thank you Home Depot.

⭐ Big Box User Review 01/13/2023 Columbus, OH

Scheduled for an appliance package to be delivered January 10. Waited the four hours only to find out the delivery team deemed our drive unusable. They will send a "smaller truck" at a later date. We often have services which involve huge service trucks, propane trucks and others with no issues. So next delivery was to be today, January 14. Delivery truck pulls up to the house, and with no call 30 minutes ahead, as promised. Two people come in to the house and walk through assessing the best door to bring the delivery through and appear to be preparing to unload the order. After asking us to salt the dry sidewalks needlessly, we consented and as we started to throw salt down to appease them, they drove away. Not a word of warning or attempt to make other arrangements. We called the 800 number to offer to move the appliances in ourselves if they would simply drop them at the closest point to our door, to which they replied they would leave the appliances at the end of our 300 foot hill drive next to a busy road. Obviously, that was no solution. The subcontractors the Home Depot uses are exceedingly low quality and beyond unprofessional. Our only recourse was to contact a local store manager who offered to "escalate" the matter and said he would be reaching back out to us. Hours later, no word so we call only to find out the manager we had contacted isn't in the store. Standing in manager, "Melissa" says we have to wait until there are staff to address this matter on Monday, Janaury 16. We will likely move on to another retailer, given the learning experience this has been. BUYER BEWARE.

⭐ Big Box User Review 01/09/2023 Lawrenceville, GA

I was not able to be here when the delivery was made. My 18 year old son was here. Home Depot delivered a refrigerator, and they must have hot every wall we had and they scratched the floor. There were wood chips from door frames and columns everywhere. They did not take ANY of the wrap or tape off of the refrigerator. It took 30 minutes to get it unwrapped. I was very disappointed.

⭐ Big Box User Review 01/08/2023 Sylacuaga, AL

Delivery wise, so far, so good. Installation however... I have a large microwave sitting in my living room floor and a dishwasher uninstalled. The crews who delivered and installed are never equipped with the tools they need. The washer and dryer installers had no drill and asked if I did. I said no, so they gave me the last screw and told me to put it in when I do. There are a multitude of holes in the wall from one installer trying to find a stud for the microwave. He also needed to drill make a hole in the top cabinet but only had a regular drill and pair of pliers. He basically chiseled away wood. They couldn't get it, so they left. The holes put in the cabinet make me wonder if it will be able to sustain the microwave now. The metal rack they attached to the wall that helps support it is not screwed in at the top--only two screws in that thing. When they were trying to get the screws in the top, the microwave was tilted. I'm pretty sure when someone does show up to finish the install, it will fall and destroy my new flat stove top. I'm also sure if it does, Home Depot will say I need to deal with the third party they hired but they would have to actually give me the name.

⭐ Big Box User Review 01/06/2023 Uniontown, PA

ON 12/26/22 I ORDERED A REFRIGERATOR A HOME DEPOT TO BE DELIVERED ON JANUARY 5TH. NO ONE SHOWED UP. THEN THEY SAID WE WILL DELIVERY IT ON JANUARY 9TH. I'M STILL WAITING TO SEE IF THEY SHOW UP THIS TIME. LIVING OUT OF TWO COOLERS. TAKE THIS IN COCIDERATION WHEN BUYING AT HOME DEPOT

⭐ Big Box User Review 01/05/2023 Uniontown, PA

What kind of delivery service do you people run???? worst customer service experience ever!!!!!!!!!!! WHAT A BIG JOKE!!!!!!!!! Professionalism isn’t brain science. Sure, it takes discipline, and it isn’t always easy, but it’s a simple set of rules that become habitual over time!!! Your joke of a deliver service do not know these rules

⭐ Big Box User Review 01/04/2023 Carona

We just purchased several thousands of dollars in product from Home Depot over 2 months. Items have been delayed, not delivered, damaged, then pick ups for returns were non existent. My husband and I have spent over 40 hours on the phone with customer service and with online chat over the past few weeks. You would have thought we learned our lesson. We just bought a new dishwasher that was supposed to be delivered today. Just spent 3 hours ON HOLD only for the customer service rep and logistic company both tell me they don’t have the unit available and have no idea when it will be available to be delivered. I have no idea when my dishwasher will get here.

⭐ Big Box User Review 01/04/2023 Cloquet, MN

Purchased Refrigerator and Microwave. Took a day off work with no pay. I get s email at 12:15 pm on a Friday. That somone called in sick and 4 days later they came. I had my old fridge out and givin away. My food in colliers but all I had spoiled. Called him dept. like every other business they say tuff. Good thing checked Mr my email. And why no call early in the morning. You get 2 days to return then restocking fees. The 2 guys that delivered did not even have rhecskikls

⭐ Big Box User Review 01/04/2023 Chepachet, FL

I received two refrigerator deliveries within the last two weeks. After unboxing the first refrigerator, the bottom freezer door was damaged. The following week my replacement refrigerator was crushed on top. Do not buy an appliance from a big box store. You're rolling the dice. Go to s small local appliance dealer. That's what I did.

⭐ Big Box User Review 12/31/2022 Sebastian, FL

Bought kitchen appliances that were delivered on 12/17/22. I payed for install and takeaway of old appliances. What a waste of time and money.... On day of delivery the delivery guys were unable to install the dishwasher and our stove was damaged. We were assured the issues were being resolved and were told someone would contact us on both issues. Nobody contacted us so after 2 more phone calls and an hour of my time wasted we were promised someone would be here today to install the dishwasher. A team of delivery guys showed up at 8am with no idea they were supposed to install a dishwasher... they left and assured us an installer would be here by noon. Another no show.... my wife wasted another hour on the phone with home depot customer service to no avail... she was hung up on by a manager who never called back. My advice would be to go to a reputable appliance dealer and skip the crappy box store that Home Depot has become. One star would be generous....

⭐ Big Box User Review 12/31/2022 Seattle, WA

What e racket. First rescheduled second damage to appliances third wrong truck. I paid upwards of $600.00 for delivery. It’s been over a month. At this point I’m contemplating returning all 5 appliances. What would you do?

⭐ Big Box User Review 12/30/2022 Seaford, DE

I would rate zero stars if possible. 1. Reaching ANYONE AT HD REGARDING MY APPLIANCE ORDER/DELIVERY = IMPOSSIBLE. 2. My appliance was apparently the last item on the truck - OBVIOUSLY THESE BRAINLESS TVVATS DON’T GIVE A RAT’S ASS. THE TRUCK DIDN’T WORK AND THE FRIDGE I ORDERED WAS SO DAMAGED IT WAS IMPOSSIBLE TO ACCEPT. 3. THE ONE PERSON I WAS ABLE TO REACH - SOMEONE WHO FIELDED DELIVERY QUESTION - SUGGESTED THAT I ACCEPT THE DELIVERY AND SOMEHOW ORDER AN ADDITIONAL ONE TO REPLACE IT.. WHAT THE FVCKING FVCK! JUST HOW THE FVCK WOULD THAT WORK. 4. SO AFTER HAVING TO WAIT A WEEK WITHOUT A FRDIGE FOR A DELIVERY THAT DIDN’T HAPPEN - THE REORDER OF A REPLACEMENT MEANS WAITING ANOTHER F’ING WEEK! Never, ever will I order anything from HD again - not as long as they continue to use third party delivery services. These guys rent crap trucks, load as much crap on it as possible because they get paid by the number of deliveries they make - who cares if you’ve waited a week without a fridge - and then get a damaged one …. They get paid - that’s all they care about.

⭐ Big Box User Review 12/29/2022 Orange, CA

We have never had a problem with Home Depot delivery, but this time was terrible. The delivery service Temco Delivery drivers were rude and didn't even install our new range. They kept repeating "we don't do that" or "That's not what we are here to do!" They left our new range in the middle of our kitchen and just walked out.

⭐ Big Box User Review 12/28/2022 Rochester, MI

Home Depot was supposed to deliver a dishwasher and new stove today, never called is I had to call 3 times to verify between 9 and 130, they assured me it was coming. Old dishwasher and stove had been removed. They then tell me any the end of the day that our delivery was never routed? The best they can do is deliver on January 5th ! Our date was Dec 28th! He then said after an hour and a half on the phone that Dec 31st was the best he could do, New Year’s Eve , the day of our giant family party! Unacceptable! Now I have no dishwasher or stove and have company of 40 coming! Terrible service. I may never go back

⭐ Big Box User Review 12/27/2022 Tulsa, OK

This place is terrible. The lady in customer service was rude. I told her my window was 2-6 which is late since my husband and I both get up at the crack of dawn. She told me the delivery windows are always 5-9 pm. My text confirmation from HOME DEPORT said 2-6. AVOID THIS PLACE

⭐ Big Box User Review 12/24/2022 Mebane, NC

It was apparent from the start that the guys whom delivered our new GE dryer had no idea of what he was doing. Instead of installing fittings on the dryer and gas supply pipe, he assembled the flex line and fittings together and then attached them to the pipe and dryer. Of course when he installed the fitting and flex line assembly, the flex like became all twisted up. The results was the worse install I have ever seen! We will never buy appliances from Home Depot again!

⭐ Big Box User Review 12/22/2022 Germantown

Bought an over-the-range microwave with installation included. Day came and unit showed up as scheduled but installers didn't know what they were doing. I've had 3 other microwaves in the same spot over the last 32 years that went in with no problem. They were fixing to leave when I loo9ked at the install and noticed it was cockeyed, not on the wall frame, and just hanging from the cabinet above. I actually was able to pull it away from the wall. The installer said that was the best he could do and someone else would have to do it. I got on the phone with Home Depot and they said they couldn't get anyone there for two days. That day came and I was 13th in line ( by the texts I received ). Why was I not first in line ? Then watching the texts and seeing that we were down to being next on the list at 3:30 in the afternoon, I get a text saying Unable To Attempt. THEN, I get a text message saying that we will be rescheduled due to weather. It's 45 degrees and no rain here. Now we are supposedly being rescheduled again - probably as the last one of the day. I just hope my microwave doesn't crash down on top of my stove or I will pull them both out and set up a booth at the front door of the Home Depot to tell anybody NOT to purchase appliances here. You can't give a 0 star rating or I would. All we get when calling now is a big runaround and still don't have a reschedule. $ 120 for installation and you get this kind of service. This is what buying cheap at a BIG BO)X retailer gets you. Pay the extra at a local place that includes delivery. I will do from now on because this has been a disaster.

⭐ Big Box User Review 12/22/2022 Sardis, MS

So, after planning to be available for our washer delivery and planning it to be delivered a few days before Christmas, as it is a well deserved gift for my mom, Home Depot became Grinch. I received the text stating they were two stops away, whatever this means in real time only to be texted 30 mins later that due to inclement weather they will not deliver. Fine, only that the warehouse, according to the customer support person, is located 34 mins from the delivery address and no inclement weather was/is due until 12 am. I checked the weather within 100 mile radius and all is fine 45 degree weather and light mist. I spoke with my brother who lives in Southaven Ms, the location of the warehouse and he advised all was fine to travel as a normal misty/rainy day. Now, who is fooling who here? I suspect the delivery persons and their supervisor wanted a short day and hope tomorrow and Saturday will produce inclement weather. I do believe some of the deliveries were forged ahead as those delivery persons felt an obligation to deliver before Christmas. It is 3 hours post their cancellation to deliver to me and still we have no inclement weather.

⭐ Big Box User Review 12/21/2022

Had to take a day off of work to wait for my washer delivery. I was next in line & they canceled my delivery because of snow. We have no snow & it isn’t even supposed to snow for another 24 hours. It was 515 and the delivery guys just wanted to go home. When customer service tried to get a hold of the delivery guys, they hung up on her for an hour and a half.

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⭐ Big Box User Review 12/21/2022 Coventry, CT

delivery of a clothes dryer was scheduled for Dec 20, the day before I received an email telling me the delivery date was pushed back to the 21th (with a 24 hour window) with no explanation. I moved my schedule so I could be home for the 21st, along with my husband who was working from home. I was in my yard and my husband was inside, our dog was in the pen next to the driveway. When I checked my phone I saw a 'Sorry we missed you' email and immediately contacted their customer service. I was told 'the delivery driver was at your home and tried calling you but someone told them they had the wrong number and not to call again'. When I asked what number they called- it was not my contact number. I told the rep that no delivery truck was here as we were all home and in hearing range. If a truck had actually been here it would have been obvious from the open door, cars parked in the driveway, dog and person outside that people are home. And perhaps being told 'you have the wrong number, dont call again' might have clued the genius that he was calling the WRONG NUMBER. Instead, he simply doesnt deliver my dryer and reschedules so that the next time they come out they can try to contact me at the wrong number again??? Now I get to take a THIRD day off from work to wait around in hopes that I receive the dryer that I ordered and paid for. I can only hope that the next driver will at least come to my actual home rather than simply telling their dispatcher that they did. Incompetent, lazy ,dishonest personnel. I wont purchase online from Home Depot again.....

⭐ Big Box User Review 12/19/2022 Utah

Very unprofessional! Why am I paying for delivery if I have to deliver it to my home myself! DO BETTER

⭐ Big Box User Review 12/16/2022 St. Louis, MO

Terrible delivery service. I ordered an electric range on Nov. 25 and delivery was scheduled for Dec. 14. At the scheduled time Home Depot person arrived to repair a “fridge.” He called Home Depot to report that I had not requested a repair but was waiting for stove delivery. About hour later I received an email “sorry we missed you but I had never left home. I immediately called and was told the next available delivery was Dec. 23. I called and was escalated to “resolution” and supervisors who merely said they were working on it and would let me know in 24-48 hours. Despite telling them I had out of town guests coming in for holiday, they made no real effort to fix their mistake. Frustrated I cancelled the order and was able to get delivery from another company set up for Saturday. I will never order anything to be delivered by Home Depot.

⭐ Big Box User Review 12/11/2022 Irving, TX

Wish I had read these customers' reviews before spending ~$5,200 and trusting Home Depot delivery! I declined installations when purchasing all new appliances (refrigerator, oven, microwave & dishwasher). However, my min expectation was the delivery would drop off new appliances in my kitchen. So I cleared the paths from the front door to my kitchen per Home Depot's online instructions. On the day of 12/07/2022 delivery, the contractors dropped off all of my appliances in the garage. I asked them several times why NOT taking them to my kitchen, which is ONLY ~30 ft. away from the garage on same 1st floor!!! They insisted they can NOT do that b/c of Home Depot dropped-off policies, bringing into kitchen requiring them more times measuring the boxes, steps, etc.. Nonsense excuses! I literally paid them cash 10 mins prior to move my old refrigerator and oven from the kitchen to garage. Then they left!!! My family including my Dad who's 77 years old and my wife whose weight ~100 lbs had no choice but moving the new dishwasher and oven ourselves. But no way we wanna break our backs w the new ~310 lbs refrigerator. I called Home Depot customer service, explaining/complaining/asking Kevin who was exceptionally friendly/sympathetic. The outcomes: 1. Home Depot policies do NOT state dropping off appliances at curbside or garage 2. These bad contractors were late on their deliveries on that day. They lied and I was their unfortunate victim of bad plannings 3. Kevin talked to the delivery manager several times. They somewhat righted the wrong by re-scheduling new delivery (3 days after the nightmare as earlier and after several negotiations), bringing the new refrigerator from the garage to kitchen 4. The new crew did awesome job, they need more of these good folks Home Depot: I've been your loyal customer for 15 years. Really disappointing to put my family thru such bad delivery experience after such huge appliance order. I'll go to Costco instead next time

⭐ Big Box User Review 12/8/2022 San Francisco, CA

Firstly ordered washer dryer and refrigerator a month earlier before our move to new home . Then after moving they delayed for another month . How could you live without a refrigerator for a whole month with small kids at home ? We cancelled and ordered only washer dryer and ended up buying refrigerator from elsewhere . Now for interesting part when washer dryer got delivered they said they cannot install because our washer pan was too close to wall and they needed at least 4” space from wall for all wires . We ended up getting new pan and paying handyman service for hole to be drilled (costed us approx $370) . Now when we rescheduled to install the new installation people said we did t need 4” space they need only 1-2” and all this was not needed . I mean seriously ? Waste of money and time. The earlier people who came for installation were flat out lazy !

⭐ Big Box User Review 12/4/2022 Bluffton, SC

The refrigerator delivery took place within the 4-hour window, which I appreciated. While assembling my refrigerator, I was asked by one of the delivery men if he could borrow a hammer. I loaned him my hammer. I was meeting friends for dinner, so the clock was ticking. While the installation went smoothly, the delivery man took my hammer with him. Is this the end of the world? No, but the next time I loan a delivery person a tool, I'll request that he return it immediately as soon as he is finished using it. Ideally, they should be supplied with their own tools.

⭐ Big Box User Review 11/27/2022 Londonderry, NH

Why hasn't this been brought to the attention of the better business bureau or the attorney general or even to googles attention. There is no way for example Home depot's store reviews are 4.+ Stars, yet if you try and leave an appliance review regarding delivery NIGHTMARES OR HORRIFIC SERVICING ON WARRANTIES ETC....ITS NOT ON Their WEBSITE!!! SOUNDS LIKE DECEPTIVE BUSINESS PRACTICES TO ME!!! I AM SURE MANY CUSTOMERS CLICK THE LINK TO APPLIANCES ALREADY PURCHASED AND GET ROUTED TO SOMEONE OF NO USE. I TRIED RIGHTING A WRONG TO MY SON AND DAUGHTER IN LAW BECAUSE THEY HAD NO MORE TIME TO GIVE. THEY SEEM TO ALMOST MAKE IT SUCH A PAIN THAT PEOPLE JUST GIVE UP!!!! ALL THE BIG BOX STORES NEED TO ENSURE CUSTOMER SATISFACTION FROM PURCHASE TO DELIVERY AND INSTALLATION AND NOT MISLEAD ANYONE ELSE. I ONLY LOOKED AT BEST BUY AND HOME DEPOT.... BUT HOW ARE TWO SUCH HUGE, SUCCESSFUL COMPANIES WHICH WE ALL BELIEVE WE SHOULD TRUST ....UNTIL WE LEARN OTHERWISE AND KNOW JUST WHI IS AT THE ROOT OF SO MANY PEOPLES MISFORTUNE!!!! I AM CALLING GOOGLE AND ASKING ABOUT THIS. IF THEY ARE SAYING ITS NOT THEM ITS THE DELIVERY COMPANY, WELL THEY ARE WRONG. THEY NEED TO CARE WHOM THEY ARE SETTING UP FOR UNDO STRESS.....HOURS, DAYS, WEEKS AND PROBABLY MONTHS AT WHAT I HAVE SEEN SO FAR. NIT TO MENTION THEIR CUSTOMERS FINANCIAL HARDSHIP AND MISLEADING BUSINESS PRACTICES THAT ARE AT THE ROOT!! IS THIS PRETTY MUCH THEFT BY DECEPTION??!

⭐ Big Box User Review 11/26/2022 Barnstable, MA

3 men (I use that term loosly) showed up at my 85 year old mothers house with a new fridge. They walked in and said they can not move the old fridge out because it's in a recessed area. They need a appliance dolly. They got in their truck and left. The fridge simply slides into its location and slides out. These delivery men are lazy, helpless, unintelligent, compassion less scum. If they are in the business of delivering and removing appliances why don't they have with them the equipment required to do their jobs. There is an 85 year old women with all her food in a cooler waiting for her fridge Home Depot. Your customer service is horrendous and those specific three delivery men should not be allowed in the homes of your paying customers

⭐ Big Box User Review 11/25/2022 Williston, FL 

During our new fridge and freezer delivery the delivery men refused to install new refrigerator. They just left it in kitchen. They told me they we needed a plumber because of the wires. My husband installed it when he got home. They also refused to haul our old refridgerator to shed even though we paid them to. They said it was against company rules. We called Home depot and scheduled a new crew to haul to shed. Two weeks later the second crew refused to haul it to shed stating that we can't do it. Then said we had to take our door off because the old fridge can't fit. Our new frudge is bigger and got through fine,so it does'nt make sense that the old fridge can't fit through door. They did not even try. Then they said they can't move it to a new location only haul it away. They just left it in the middle of my living room then left. I called home depot and asked for a refund and they claimed that they can't refund our money because another one was processing.

⭐ Big Box User Review 11/25/2022 Strongsville, OH

Giving one star because of the mess the Strongsville Home Depot installation team is giving us. We ordered a dishwasher in June after moving into our new home and they came in July to install. My dad had made sure everything was ready for them and they installed just fine. They neglected to tell us however that the frame was completely bent on the front side of the dishwasher so when we started having issues a few months later and a tech came out he found that concern amongst another one. They put the cover over the frame and couldn't even put the screw all the way in so just placed it in there gently. I was the only one home when they installed and didn't really know what to look for so assumed it was fine. After dealing with the dishwasher company, repair company and Home Depot we finally got approved for a new dishwasher a month later. My husband went into Home Depot and spoke with a store manager who took care of everything for us and set up the new delivery/install date. The install team called my husband and said they were 40 minutes out but showed up within 10 minutes. They came in, examined under our sink and said they couldn't install because the shut off valve wasn't correct. My husband explained that the original dishwasher was installed just fine and even showed them the shut off valve after we redid things for them the first time with my father. They continued to say they couldn't install and told him to call a plumber first. They left our new dishwasher in the dining room and didn't even take the broken one. I am so tired of the installation issues with Home Depot and their lack of consideration for customers. We have been patiently waiting and doing everything on our end to remedy the situation but can't get any help from the install team. I am VERY hesitant to ever buy an appliance from Home Depot in the future just because of their installation issues. They should have never installed the bent frame dishwasher originally let alone cover it up. Use extreme caution and document everything if you order from here because they clearly don't care who they hire for installation. Hopefully we can get our installation money back and just figure it out on our own.

⭐ Big Box User Review 11/23/2022 El PAso, TX

Purchased refrigerator and stove, both were damaged during delivery. Dropped stove onto tile floor, dented and scratched our piano, left 3” lag bolts sticking out the side of the cabinet, scratched the walls and floorboards. Left trash scattered around the house and street. Ended up canceling my order and in litigation because Home Depot is denying responsibility.

⭐ Big Box User Review 11/19/2022 Burnsville, MN

Same as every review on here. They lie. Gave a four-hour window to deliver today. Did not show. Did not call. Nothing. Sent an email they were here and attempted. Right. Except no one was here. "I" was here. Not them. Had they even been at the wrong address, you would call. Crickets. THEN there's no one to call. No one to call you. There's literally nothing. I spent an hour on the phone with a phone answer lady who couldn't reach her own ppl and she agreed it's all fishy when there's no call, they're not on the ring camera. Nothing. They're liars and greed mongers. Disgusting.

⭐ Big Box User Review 11/17/2022 Falconer, NY

Driver must have been a big kitty! Said they couldn't deliver my 3 appliances cause they didn't want to get their shoes full of snow........Aww you poor babies! They were actually here, at the end of my driveway, then had their manager call and say they had to reschedule for 6 days later! WTF? I had family arriving that night and needed the appliances, latest, that day. What A-holes and terrible customer service! The manager wasn't even willing to work with us! We are at their mercy, they can do what they like and there are no consequences, it's so unfair

⭐ Big Box User Review 11/07/2022 Gilbert, AZ

Dish washer was supposed to be delivered last Wednesday. Delivery service noted they tried to deliver by my exterior cameras that see the street, driveway and 2 at the door show not one person. Stated they called me, no missed call. Had to reschedule for Monday (today) again no show, no call….. called Home Depot and left me on hold for an hour. Then was disconnected. Called again and asked for a supervisor. Waited another 28 minutes for her to tell me it’s now going to be the 17th. Obviously not at all acceptable but she said “ sir if that doesn’t work for you I’ll cancel your order” Home Depot you have totally dropped the all and the hundreds if not thousands of reviews complaining about your contracted delivery services isn’t enough to make you change then that shows exactly what you think of your customer.

⭐ Big Box User Review 11/07/2022 Jackson

Guys who delivered new washing machine didn't even speak English. Took the old pedestal with them until my wife said it needed to stay to be attached to the new unit. Guy ended up throwing the old pedestal on the porch in the elements. Then upon using the cold water function on the unit, we noticed only hot water came out. Turns out the hoses were installed backwards. On purpose? You would think someone who installs washers would know cold from hot. They ended up having deep scratches to my knotty pine walls. I ordered other appliances from Home Depot in the past that were refused for delivery because they were damaged. They attempted to deliver those items three times. Ended up cancelling that order and went with another company. Live and Learn

⭐ Big Box User Review 11/02/2022 Saint Louis, MO

Terrible service new and old parts left in front of house 3 visits to complete one ice box

⭐ Big Box User Review 10/31/2022 Catonsville, MD

Delivery of a dryer. The two Delivery guys came out. They were rude to my wife. They broke part of a fence. They sucked. I will never buy an appliance from home depot again. Historically Delivery Drivers are respectful and do a terrific job. These two were terrible. I blame home depot

⭐ Big Box User Review 10/26/2022 Homer Glen, IL

We bought our Samsung refrigerator from Home Depot after having delivery 3 times this was ridiculous. the 1st time the refrigerator was not boxed & doors were dented right in the front, & sides were scratched up bad. The 2 guys brought it in for us to use as a loaner, as they did, they knocked a corner out of my drywall. So that now has to be repaired.2nd delivery was worse! The refrigerator must’ve been used it was all scratched up, the motor cover in the back was kicked in scratched everywhere, the inside was all over not tied down. How could they expect anyone to accept this deplorable appliance. I cancelled the order through Home Depot, I did reorder another Samsung refrigerator through them Well, the 2 men that delivered this to us yesterday were very professional!! They took it out of the box in front of us, it was new & nice! No dents, no scratches. We are very happy with this refrigerator. Ernesto was the best! He explained interesting facts about the refrigerator that we didn’t know! He really is very knowledgeable about what he is doing! He is definitely an asset to your company! His partner Jose was very good too! They both were Very careful not to damage anything in our home! If anyone has Ernesto & Jose on their delivery you are in good hands with these guys

⭐ Big Box User Review 10/25/2022 Falls Church, VA

Sorry to say 🥲 Buying the washer and dryer was easy, but the installation contractors couldn’t install on two separate attempts. They are the specialists, but they expected me to know all about installation. I will NEVER buy an appliance at HomeDepot because of the awful experience.

⭐ Big Box User Review 10/21/2022 Calhoun

Ordered a full set of Kitchen appliances 90 days ago and Home Depot has canceled delivery 3 times. They have the appliances; I just can't get them to deliver.

⭐ Big Box User Review 10/19/2022 Lynchburg, VA

Ordered a 27in electric stove on Aug 30, 2022. It was due on Oct. 5. Question is what happen to the stove order? We really need this stove. Looking forward to hearing from someone asap. Thank you. Richard Johnson

⭐ Big Box User Review 10/18/2022 Aurora, CO

Had a new washer delivered and installed this morning. The guys were on time. Old machine out, new machine in-maybe 20 minutes. Great service! I read some terribly negative reviews, I can only think people do it for attention. Over 20 yrs+ we’ve just never had problems, issues, period. And we’ve had a lot done! Just want to say thanks to the Route 71 guys from this morning. If you don’t think you can’t get what you want service wise, YOU do the job

⭐ Big Box User Review 10/15/2022 Tampa, FL

It took over a month to deliver for appliances with multiple reschedules. When Ro Ruez came in, he said he wouldn’t install the refrigerator nor the dishwasher because there wasn’t separate water shut off valves behind each of them. The water shut off valve underneath the kitchen cabinet wasn’t good enough. He then refused to install the microwave because the gap was on the wrong side. He then refused to take the old refrigerator with him because he wasn’t installing the new one. I had a $4000 worth from my account one paid for before today, he put the stove in place. Didn’t even turn on it on He left all the appliances in the middle of my living room and laughed at me when he went out the door. Do not use Home Depot appliance delivery! They are horrible and rude rude rude

⭐ Big Box User Review 10/13/2022 Atlanta, Georgia

This has been an absolute horrible experience!! I ordered a refrigerator on 8/29/2022 from Home Depot. The rep charged me for installation of three glass panels as part of my order. Before placing the order, I inquired about the annual Labor Day sale and the rep informed me that should the price decrease, a credit would be issued. I was ok with that so I placed the order. Two days later, I received a 15% new home credit certificate in the mail so I returned to the store for the adjustment. The rep said if it was applied, we would have to cancel the order and repurchase the appliance. I eventually spoke with management who notated my order to give the discount after delivery. On 9/29/22, the refrigerator arrived at my new home. I purchased a counter depth refrigerator with dimensions of 26” depth, 34” wide and 72” height. To assure the refrigerator would fit through the stairwell, I removed the railings from the wall which made the width of entrance 42”. My stairwell ceiling height of the first of the first 3 stairs was 85” . These clowns damaged my hardwood floors on each step, the walls and the ceiling. Aside from that, my refrigerator was scratched on the side. I didn’t see the damage until they installed the refrigerator on the second floor. They refused to install the panels. While I was on the phone with Home Depot, the installers left. After the call about the refusal to install the panels, I noticed all the damage in my stairwell. I have been working with Home Depot management to get resolution on the damage to my new home. Home Depot submitted a claim through their third party claim administrator, Sedgwick. After 10 days of no contact, Sedgwick is referring me to the installer they hired. I’ve had no resolution to date. I paid Home Depot for the appliance and installation. I didn’t hire the installer. In fact, I had no knowledge the installation would be done by a third party. My house is a wreck and I’ll never shop at Home Depot again as I don’t believe Home Depot has lived up to their responsibility. I wish I had seen these reviews prior to my purchase. Future customers, take notice and believe what you read in the reviews posted.

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⭐ Big Box User Review 10/13/2022 Centreville

If I could have give them 0.. I would. I had 3 failed delivery/ installation. The Home Depot delivery team is not interested to install. They find many many reasons to decline installation. On top of it delivery crew are rude. I was verbally abused by a delivery crew when I questioned their attempt to scam me. The Home Depot was useless in resolving the issue. As an outcome, I had to higher different company to install the washer and the dryer. Do not buy appliances from Home Depot. Free installation is a scam.

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⭐ Big Box User Review 10/13/2022 Cambridge, Ma

We purchased a fridge, we measured the fridge and all doorways that it would need to fit through for delivery. The fridge had a depth of 28 7/8” and our narrowest doorway was 29”. It would have been close, but possible. It’s 3pm, there were 9 deliveries before ours, according to their tracker, the delivery driver gets here, pulls out measuring tape and measures all the doors. When he gets to the doorway that measures 29” he tell us he can’t deliver the fridge because it won’t fit. He measured the fridge in the truck (still wrapped btw) and insisted it wouldn’t fit, didn’t even bother to try. Also had a filthy mouth and smelled like he was chain smoking cheap cigarettes with his windows rolled up and actually stunk up the area in my house where he was measuring.

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⭐ Big Box User Review 10/07/2022 Washington, DC

Home Depot lied to us. We asked about having a new washing machine delivered and installed in a stacked situation, and the representative told us this was fine. That was a lie. The installer refused to do any work, claiming that this Home Depot's policy is not to install a new machine in a stack with an old machine. This was an absolute bait and switch. Do not believe Home Depot, do not do business with them.

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⭐ Big Box User Review 10/07/2022 Leesburg, VA

Home Depot’s website says “free professional delivery and installation” and even mentions that installers can remove the doors on most refrigerators, which is what needed to be done with the standard-depth refrigerator I purchased. Professional? That is questionable. I'm giving their delivery service a neutral/average review rating because the first crew (and their supervisor with whom I spoke to on the phone) made excuses while the 2nd more experienced crew that was sent out within 48 hours made an effort and completed the job in about 45 minutes. After installation, I did notice a few issues, which I reported immediately and are being addressed.

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⭐ Big Box User Review 10/02/2022 Lakewood, CO

I bought a dishwasher to replace the existing one ..And paid for what I was told was professional instalation. I had prepped the path and even pulled the old unit out of the space to make it easier on him..The installer walked in to disconnect my old one and stated I have a "Double wall " and he won't touch it..I tried to explain that there was a space behind the drawers, and only one wall.. I also stated the obvious fact ,that there was already a dishwasher installed and therefore all holes are drilled already..None of this seemed to matter to him, and he stated he had not put in any of his 8 installs today for similar reasons..I called the manager of the store, who was nice ,but unable to do anything to a third party contractor..So i cancelled the whole thing and took my business elseware.Very unprofessional outfit they have there.

⭐ Big Box User Review 9/29/2022 Savannah, GA

It was bad. The delivery people could not install because it was a “plug in”. They can’t wire in appliances!

⭐ Big Box User Review 9/29/2022 Highlands Ranch, CO

All of the Home Depot Appliance Delivery horror stories are true! Here is mine... Delivery window scheduled and confirmed between 1 and 5 pm for a washer and dryer. 5pm rolls around; no calls, no show. Call Home Depot Delivery - straight to infinite hold. Tried the texting service. After 15 minutes of back and forth they are able to tell me it is 'on time with a scheduled delivery between 3pm and 7pm'. I explain that the delivery window I was given was from 1-5pm, and that I need it to arrive in that window. Sent them a screenshot of the delivery confirmation and time. Rep tells me that doesn't match his information, and that he has no idea why that happened, but we are stop 20. How is that helpful? Does that mean I am Stop 20 of 100? 20 of 1000? I explained that I had rescheduled my entire day around this delivery and am not in a position to sit and hope someone shows up in the next few hours. Can they please put me in touch with someone who has more information or can help? Text goes dead - never responds. Very professional. Delivery guys finally arrive around 6pm. Dryer is dead on arrival (won't power on). Installer thinks it is my outlet. Takes another 15 minutes with a volt-meter to prove to them that the outlet is fine. Refused delivery on the dryer. Now I am in another black hole trying to get a replacement and schedule a new delivery. Nice customer service lady put me on a 2-3 minute hold 10 minutes ago. I have been on hold with them the entire time I have been typing this. Avoid these clowns like the plague! Never again for me. Time to let someone else earn my business

⭐ Big Box User Review 9/28/2022 Westford

Horrible experience. First refrigerator had 3 large dents. Rejected. 2nd delivery scheduled for a week later, but we received no communication with timeframe...had to track that down the night before. Appliance arrived in good shape, except for crack in plastic internal piece, but installers refused to install and pretended they couldn't shut off water. I was charged and Home depot has yet to remove charges from my bill. Had to hire a plumber. 5 days later a truck pulls up with refrigerator #3....why? Do these idiots even communicate with each other? I would rate below a 1 if possible. NEVER AGAIN!!

⭐ Big Box User Review 9/28/2022 La Junta, CO

Delivery drivers refused to install a stacking washer dryer unit because the water spigot shut offs are in the basement. I had a Kenmore stacking unit in the exact same place for 17 years with no problems. Also the drivers were not supplied with a dolly with a strap. The stacking unit is over six feet tall and two of them carried it in using a nylon strap that went under the unit and around their skinny bodies. I think this is unsafe and unkind to the drivers. The delivery company is a third party contractor. Now I have a $2100.00 unit that I’m hoping my neighbors can install for me. And lots of dirty laundry.

⭐ Big Box User Review 9/23/2022 Erie, PA

Had a washer delivered and supposed to be installed. Was told my plumbing was too outdated for the hookup and needed a plumber. The plumber for Home Depot only comes here once a week! I work during the day and offered a time slot. I wasn't guaranteed they could make it even if I scheduled. I called a local plumber who came the next day. He told me there was no reason why the washer couldn't be hooked up with the same valves I have. He flat out said they were lazy and he sees this happen all the time. But the hookups were older so I went ahead and updated anyway. I bought two hoses from a local hardware store and did the install myself! I rescheduled a pickup for my old washer. Let's hope they show up to get it.

⭐ Big Box User Review 9/22/2022 Palm Harbor, FL

WORST APPLIANCE DELIVERY we experienced. We love the in-store customer service of Home Depot. But appliance delivery , TERRIBLE! We bought refrigerator. Hence, we have to unload everything in the old fridge. They gave us 2-4 hrs window which was good. The driver claims he was here for 15 minutes. NOT CORRECT. I heard the sound of truck. I was on the phone. As soon as I was off the phone, I went out. The truck was gone. Saw the note that they missed us and will re-schedule delivery. DELIVERY PEOPLE NEVER KNOCKED ON THE DOOR. I did not hear the truck sound for 15 minutes! They left note that they will re-schedule delivery on the door that had a clear sign to use side door. I did not hear the truck sound for 15 minutes! WE CANCELLED THE ORDER. It feels sooooo frustrating

⭐ Big Box User Review 9/20/2022 Jacksonville, FL

My 80 year old mother and her 90 year husband bought a new dishwasher from Home Depot and paid for installation. Today the dishwasher came and the “installer” said the job was too hard and to call a plumber! He said he would refund the installation fee. This is ridiculous! I installed the current dishwasher about 5 years ago when I was younger and it’s nothing but a basic job. There is no easier install that I can think of. What in the world is going on with Home Depot that this is happening? Ridiculous! Now they have to get a plumber out to install it. Thanks Home Depot.

⭐ Big Box User Review 9/20/2022 Olathe, KS

I had terrible experiences with Forward Final Mile (a Forward Air company). After 7 deliveries over a month and a half I still do not have an undamaged washer or dryer. From deep scratches to the items causes by delivery people, to damage to my home, to a delivery person bleeding and leaving bio hazardous material at my house, to them deliberately trying to hide the fact that they were giving me damage goods (likely damaged by the warehouse). It has been a nightmare. Finally just asked for my money back from Home Depot. When a Home Depot employee tells you, prior to buying the product, to inspect the item before it comes into your house and do not accept delivery if anything is wrong, it should have been clear this is not an isolated incident.

⭐ Big Box User Review 9/18/2022 San Diego, CA

Terrible experience with delivery team. They brought me a scratched and dented electric dryer. I did not see them unpack the appliance. I live in upstairs apartment. They claim they unpacked it in the parking lot , but I suspect they tried to give me someone's rejected appliance. After waiting 2 weeks for delivery, I rejected the appliance and now I have to wait another 2 weeks. Also the delivery man called to say he's close to arriving and then he arrives 30 minutes later. Very unsatisfactory customer service experience with Home Depot delivery.

⭐ Big Box User Review 9/17/2022 Hampton, GA

Home Depot Delivery service is horrible! Had a dishwasher delivered to my home that was to be installed. Driver said he does not do installs and to call the Home Depot store and someone there would be out to do the install. The rep from Home Depot stated this was untrue. A week later, someone from the delivery company came back to my house to finish the job. He ended up leaving too because there was an aspect of the job that proved too difficult. My husband ended up doing the job himself. Never again will I order anything through Home Depot! Oh yeah, one of the drivers needed to use the bathroom and my husband let him. It was too late for me to stop this when I heard him doing his "business". If they could not do the job they should have left and gone to McDonald's to use their bathroom!

⭐ Big Box User Review 9/17/2022 Warren MI 

.HORRIBLE...DO NOT COME WHEN SAY....HUGE INCONVENIENCE AND THEY DO NOT CARE. WAS WITHOUT A REFRIGERATOR FOR 4 DAYS. PICK IT UP YOURSELF. THE DELIVERY COMPANY HOME DEPO CONTRACTS OUT TO IS HORRIBLE. IF ITS HOME DEPO DOING THE DELIVERY, ITS HORRIBLE. I took 2 days off work without pay to get this delivered no compensation. Trust this review and go elsewhere or pick it up

⭐ Big Box User Review 9/17/22 Covington, GA

Range delivery after 3 times of no shows from delivery service When delivered just brought in house and left even though I paid for setup and haul away.

⭐ Big Box User Review 9/14/22 Corvallis, OR

Delivery was ahead of schedule for a washer/dryer we recently purchased. The delivery men hooked up the new washer but told us to call a toll free number to have someone come hook up the dryer. We made the call and we’re told that no one would be available to hook up the dryer until 13 days from now. That’s totally unacceptable given the fact all of the items necessary were located in the dryer.

⭐ Big Box User Review 9/14/22 Claymont, DE

I live in a gated community. When we ordered a stove w/ Home Depot we were very clear that they needed to call us when they get to the gate. Twice now, they've shown up and never called. They wait 15 minutes and leave. Even more pathetic they leave the "We stopped by" sticker on the outside of the gate. IF I ever get this appliance, I would've tipped the delivery guys. They can forget about it now.

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⭐ Big Box User Review 9/14/22 Indian Land, SC

Not Impressed ! The delivery team looked at me as I was something from Mars when asked to wear masks inside my home. Afterward, the delivery, setup team installed an appliance; one dryer. The marks left on three walls will require cleaning, painting and time out of my life; something which should not have happened. Noting all of the similar reviews about Home Depot and delivery nightmares from around the country, it surely is a huge sign of a serious problem within the corporation. This mentioned, it's evident "The COMPETING retailers are probably having a field day in their taking advantage of Home Depot heading toward the stores we often refer to as.. remember when ... long gone companies."

⭐ Big Box User Review 9/13/22 Las Vegas, NV

Home Depot delivery is a joke. I purchased $4000.00 in appliances had to set up (2) deliveries because the items are not in stock. Now I have to waste 2 Saturdays waiting around for delivery. Set up Saturday delivery and when they deliver they bring damaged appliances and then say "sorry I have bad news" your appliance is damaged. Why do you put damaged appliances on the truck for delivery?. The delivery guy gives me a number to call to reschedule my Saturday delivery. I call the number they tell me cant help me it has not been 24-48 hours and technically Home Depot has until the following Wednesday to contact me. They contact me today give me a random delivery date I tell them I need Saturday delivery they tell me have to wait 2 weeks for the next available Saturday. I tell them why should I have to wait they are the ones that did not deliver as promised. The guy on the phone puts me on hold and comes back and said this is the first available date for delivery I said "need Saturday delivery" he says then you have to wait for 2 weeks that is all we have available. Home Deport your salesman promises you the world no problem we will work with you. Once they get your money they push you off to delivery who don't have a clue about customer service and don't care that this is their fault for trying to deliver damaged appliances

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​⭐ Big Box User Review 9/02/2022 Cleveland

You would think with all the negative reviews on this site about the delivery service the home Depot stores are using they would make a conscious effort to make sure their customers are satisfied.

​⭐ Big Box User Review 8/30/2022 Massachusetts 

Worst deliver experience I've ever had. Rude, didn't follow their own processes, didn't do the installation even though it says they will. Hours had to be spent on the phone trying to untangle their mess

​⭐ Big Box User Review 8/30/2022 Ocean Island Beach, NC

I should have know better than to order appliances from home depot. We had a really bad experience previously when a late Friday delivery was "Damaged" . This time same thing. They delivered pedestals that didn't fit on the washer and dryer, and the dryer was damaged. Canceled the ordered after waiting 3 weeks. Never again. I rated it a 1 - but it's a 0. Also I believe on of the delivery guys used the bathroom without even asking. Buyers beware.

​⭐ Big Box User Review 8/20/2022 Littleton, CO

Ordered a dishwasher from Home Depot with installation. Installer showed up and immediately said they could not do the install and I needed to call a plumber and they would come back. I asked what the plumber needed to do and was shown a picture as the technician could not explain it. I asked for a copy of the photo three times and they said they would send it. They never did. They wanted me to sign the paperwork even though they had not completed the install. I refused. I then called a plumber who came out and said they had no idea what the technician was talking about. I had to call Home Depot back to reschedule install and now have to wait to more weeks. Hopefully this technician actually can communicate effectively and complete the install. After that is finished I am pretty sure I will never use Home Depot to install anything ever again (we had a previous experience that was similar). They had their second chance.

​⭐ Big Box User Review 8/20/2022 High Ridge, MO

WORDS CAN'T EXPRESS MY FRUSTRATION & ANGER WITH HOME DEPOT!!! I SHOULD HAVE LISTENED TO OTHERS' WARNINGS ABOUT THEIR TERRIBLE EXPERIENCES WITH HOME DEPOT!!! If I could give them 0 stars I would. A month ago, I ordered a washer & dryer set online at Home Depot and paid extra to have my old set removed. 1st delivery rescheduled last minute (items not at warehouse in time for promised delivery). 2nd delivery rescheduled on day of delivery (They supposedly sent a semi to deliver to my residence, wouldn't go up my driveway...driver even wrote in his report "Maybe a bicycle could fit in this driveway." I've had propane trucks, tree trimming trucks, electric company trucks, XL U-Haul trucks, etc... use my driveway with no issues. 3rd delivery canceled the day of delivery [today] (THEY SENT THE EXACT SAME TRUCK & DRIVER AFTER I SPECIFICALLY REQUESTED A SMALLER TRUCK AFTER THE LAST FAILED DELIVERY ATTEMPT!) I was told I could "try again next weekend or cancel my order". I canceled. If they can't get it right the first 3 times... The ONLY reason I went with Home Depot and my 2nd choice of a set was because of the faster delivery date. I had to take off work 3 times, cleared out my entire laundry room 3 times, moved everything back in 3 times, have had to go to laundromats for a month, spent hours on the phone with H.D.'s customer service constantly getting transferred and put on hold, same with Forward Final Mile (H.D.'s delivery service) & still no washer & dryer! Now, I'm out 3 days pay and I have to wait 5-7 business days before I can get my refund and be able to order from somewhere else. After the first time they failed to deliver my washer and dryer set I was warned by many friends about their terrible issues with Home Depot. Looking back, I wish I would have just canceled the order after they screwed up the delivery the first time. I WILL NEVER SHOP AT HOME DEPIT AGAIN. SAVE YOURSELF THE TIME AND FRUSTRATION...GO SOMEWHERE ELSE!

​⭐ Big Box User Review 8/20/2022 Kennesaw, GA

Home Depot's appliance delivery operations are terrible. So unorganized, and the communication from the delivery team is nonexistent. I ordered a dishwasher on their website, and the soonest delivery was 1 month out. Not ideal, but fine with me. Delivery day comes and they never show up. Meanwhile they marked the dishwasher as "Delivered" on their tracker. I call their support team and they say they don't know what happened but assure me it'll be delivered by end of day. Never came. Call them that evening and they reschedule the delivery for two days out. They never came on that day either. Two scheduled deliveries and they didn't show up for either one! Sure wasted a lot of my time, though. Finally I called to cancel the order and get a refund. Rep told me I would get a refund in 3-5 business days. 5 days later, still no refund, so I call and then I'm told the refund takes 7-10 business days. Been over 10 days and still no refund. Home Depot wasted my time on not one, but two(!) delivery days, never gave me my dishwasher, and have now taken several weeks to issue a refund. I will never order an appliance from Home Depot again.

​⭐ Big Box User Review 8/16/2022 Lynchburg, VA

The delivery service according to my order email indicated that they would unpack the portable dishwasher, check that all was ok and then take away the packing material. All they did was dump the box in the middle of the kitchen floor and leave.

​⭐ Big Box User Review 8/11/2022 Heartland, TX

We had ordered our pedestals separately from our new washer/dryer set. It was set up for installation. They brought them out and dropped them in my living room. They were rude and they stunk. My entire house smells of cigarette smoke now. I don't want to knock their entire delivery staff because the installers for the washer/dryer seemed to be professional and did their jobs. Maybe these two need a new job. So I guess I live with pedestals in my living room since I am 65 and obviously can't install them myself.